Is security an add-on?
It depends on your needs. Many protections are part of the IT services we agree on with you, and some can be added. What's included, and any added cost, is set out in your service agreement.
Managed IT services in San Francisco
What we cover is tailored to your needs and set out in your service agreement.
AthenaIT is a San Francisco-based managed IT company. We offer help in four areas of IT: help for your people and their laptops, your office network and Wi-Fi, your email, files and cloud apps, and planning and vendors.
How our services fit together
Most IT problems land in one of four places, so our services follow the same lines. Your team emails us for help, and a person on our team owns the fix, whichever area it sits in. Protection is part of how we look after each area, where agreed, rather than a separate service.
IT help desk & devices
Help for your people and their laptops: one place to ask, by email, and a person on our team who owns the fix. This can cover help requests, Windows, macOS, and Linux laptops and desktops, and setting up new hires' laptops remotely, getting their accounts ready, and closing out leavers' access, as agreed and with enough notice.
Explore IT help desk & devices
Office networks & Wi-Fi
Internet, Wi-Fi, and office networks we can monitor, maintain, and document for you, remotely. This can cover calls with your internet provider, firewall and network equipment settings, and more than one office.
Explore Office networks & Wi-Fi
Email, files & cloud apps
Email, shared files, and business apps, which we can set up and look after as your team changes. We work with Microsoft 365, Google Workspace, AWS, Azure, and Google Cloud.
Explore Email, files & cloud apps
IT planning & vendors
A clear plan for what to fix, buy, and change next, plus help managing your tech vendors. This can include documentation of how your IT is set up and help when customers send security questions.
Protection, built into the IT services we agree on
We build practical protections into how we look after your laptops, network, and cloud apps, such as device updates, sign-in protection, access reviews, and backups, where agreed. What we cover is tailored to your needs and set out in your service agreement.
Help with urgent issues
We offer 24/7 monitoring and on-call response for urgent issues. Routine requests are handled during business hours. Coverage and response times are tailored to your needs and set out in your service agreement.
Not sure which services you need?
An IT health check can be a starting point. We'll walk you through what we find, and you decide what happens next. This is not a certification, audit, or guarantee of security.
Frequently asked questions
Talk to us about your IT
Tell us what's not working, and we'll reply by email with next steps.