"Tickets disappear into a black hole."
You log a request and wait — no owner, no update, no resolution.
What we do: A named engineer picks it up and sees it through.
Managed IT · Security · Support · San Francisco
Your team shouldn’t lose hours
Your team shouldn’t lose hours
to IT that just won’t work.
Every hour lost to logins, laptops and things that break is an hour off the real work. Athena IT runs the technology behind growing Bay Area companies — one connected system, watched around the clock.
Tell us what’s broken
or call (510) 224-4906
San Francisco based Senior engineers Real humans, 24/7
// stack we work across
JumpCloudAWSAzureGCPMicrosoft 365Google WorkspaceOktaGitHub
system map connected
One team, one playbook — every part of your stack, connected and watched.
Sound familiar?
If any of these feel like a Tuesday, you’re in the right place.
"We don’t actually know if we’re secure."
A firewall from years ago, backups nobody has tested — gaps hiding in plain sight.
What we do: We give you a clear picture and close what matters first.
"Onboarding drags. Offboarding never finishes."
New hires wait for laptops; people who’ve left still have access they shouldn’t.
What we do: Ready-to-work laptop on day one, every departure fully closed out.
"Our last provider didn’t get our business."
You ship to the cloud; they wanted to sell you servers.
What we do: Senior engineers who’ve run IT inside companies like yours — no translator needed.
What we cover
All services → Everything you need. Nothing you don’t.
Take what fits today, add more as you grow — no fixed tiers, no wasted spend.
Managed IT
Your full IT department, owned end to end.
- Day-one device setup
- Asset & license management
- Monthly executive review
Explore managed it
Cybersecurity
Know where you stand — and stay protected.
- Managed detection & response
- Identity, SSO and MFA
- Incident response on call
Explore cybersecurity
Cloud & Infrastructure
AWS, Azure, GCP and M365 — set up right, watched continuously.
- Landing zones & guardrails
- Cloud cost reviews
- Continuous monitoring
Explore cloud & infrastructure
24/7 Help Desk
A senior engineer on Slack or phone every night and weekend.
- Slack, Teams, email & phone
- Real engineers, not scripts
- One team that knows your stack
Explore 24/7 help desk
Backup & Recovery
Tested backups you can actually restore from.
- Layered backup strategy
- Immutable cloud copies
- Regular recovery drills
Explore backup & recovery
IT Consulting & vCIO
A fractional CIO who answers the phone.
- Fractional CIO / CISO
- Board & investor reporting
- Compliance roadmaps
Explore it consulting & vcio
// case study · identity & access
“Athena IT accelerated client onboarding and knocked out tool sprawl by choosing JumpCloud as their single, unified access platform.”
— JumpCloudRead the JumpCloud case study
How we work together
From first call to fully running. No black boxes.
- 01
Listen first.
A short call — we ask about your team and give you a plain read on the gaps.
- 02
Map your reality.
We document endpoints, identities and cloud accounts, then rank what we find by risk.
- 03
Close what’s urgent.
We fix the gaps that can actually hurt you — clearly, with nothing that surprises your team.
- 04
Run and improve.
Help desk goes live, everything comes together, and we review progress with you every month.
Why teams switch to us
The things other providers won’t put in writing.
Senior, all the way down.
The person who picks up has run IT inside companies like yours — you get answers, not a queue position.
Tailored, never templated.
We scope against your actual environment, so you don’t pay for what you don’t need.
No black boxes.
You get a straight picture of what’s working and what’s at risk — in plain language, not slide theater.
Easy to join, easy to leave.
We’d rather earn your business month to month — if you move on, you leave with everything.
Built to the standards you’re asked about
We design and run your environment to the frameworks your auditors and customers care about.
- SOC 2
- ISO 27001
- HIPAA
- CCPA / CPRA
- NIST CSF
Senior, San Francisco–based engineers
Real humans on the help desk, 24/7
One team that knows your whole stack
Built for these teams
We focus on a few industries and get them right.
Healthcare
HIPAA-aligned IT for Bay Area clinics and biotech — evidence ready before the audit, not after.
- HIPAA Security Rule controls in practice
- BAA-ready, maintained subprocessor list
- PHI handling reviewed regularly
See the healthcare playbook
Startups
Day-one IT built to scale — audit-ready when investors and customers come asking.
- Ready-to-work laptops from day one
- A clear path to SOC 2 when you need it
- Grows with you — no changing partners
See the startups playbook
SaaS Companies
SOC 2, security questionnaires and an environment that ships software instead of generating tickets.
- CI/CD-aware identity & secrets
- Trust- and DPA-ready posture
- A help desk that speaks GitHub & AWS
See the saas companies playbook
Frequently asked
The questions you’re actually asking.
Don’t see yours? Email the team — a senior engineer answers personally.
How does taking over our IT actually work?
We get the help desk live first so your team has someone to call, then take over identity, devices and security in a planned sequence — you always know what’s changing and when.
Do we have to sign a long contract?
No. We’d rather earn your business month to month. If you ever move on, you leave with full documentation and a clean handover.
What about compliance — SOC 2, HIPAA, ISO 27001?
We build environments that produce the evidence auditors ask for as a normal part of operations — not a scramble. Tell us which framework you’re working toward and we’ll plan around it.
How does pricing work?
Pricing is scoped to your environment — headcount, systems and projects in flight — not a fixed tier. You get a written quote after a discovery conversation, with no surprises.
What if we already have an IT provider?
Most of our new clients do, and we’ve handled the switch many times — quietly, with no downtime and full documentation. Your current provider doesn’t need to know until you’re ready.
Let’s talk
What’s not working? Let’s start there.
Tell us what’s breaking or what’s coming. A senior engineer — not a sales rep — reads every note and replies with where we’d start.
Tell us what’s broken
Prefer to talk? Call (510) 224-4906.