The same issue keeps coming back.
We look at why it returns and what needs to change, rather than stopping at a temporary fix.
IT support for small and midsize businesses
IT problems shouldn’t
keep ending up
on your desk.
An employee can’t log in. A laptop stops working. Someone needs accounts before their first day. Athena IT takes care of that work, so you have a team to call instead of another problem to handle yourself.
Prefer to talk? (510) 224-4906
Sound familiar?
You need the problem handled, without having to chase it.
Maybe you’re the person everyone calls when the Wi-Fi drops. Or you’re paying for support but still asking for updates. We help find the cause, explain the fix, and make it clear who is doing the work.
Everyone points to another provider.
We agree on what we handle and coordinate with other providers when their help is needed.
You’re paying for tools nobody uses.
We review your accounts and subscriptions so you can decide what to keep and what to stop paying for.
How we help
Help with the things
that hold up the workday.
We can look after your ongoing IT needs or help your existing team with specific work.
Computers, sign-ins, and new hires
When a computer stops working or someone can’t log in, we help resolve the problem. We also set up computers and access for new employees.
Employee supportEmail and online safety
A suspicious email or an account with too much access can put your business at risk. We help manage email, file sharing, and safer sign-ins.
Email and account protectionFiles, backups, and connections
Missing files and unreliable Wi-Fi interrupt work. We review the setup, help fix recurring issues, and plan how to get important information back.
Files and connectionsTechnology costs and decisions
Not sure which apps you still need or which computers to replace? We review what you use and help you decide where to spend.
Technology planningWhy Athena IT
We explain the work
before you commit to it.
We ask about your business before recommending changes. We explain what needs attention, what can wait, and what the work would cost.
If you already have an IT person, we agree on where we can help and how we’ll keep each other informed.
More about Athena ITA closer look at our work
How we manage employee access and computers.
JumpCloud published a case study about Athena IT’s work with client accounts and devices. It describes how we bring employee access and computer settings together, making new employee setup easier to manage.
Read the JumpCloud case study (opens in a new tab)Published by JumpCloud, a technology vendor we use.
Getting started
Tell us what’s happening.
We’ll work out the next step.
You don’t need to know which service to ask for. Tell us what your employees are running into and what you’d like to work better.
Talk to our team- 01
Send us a message.
Share a little about your business and the problem you want help with.
- 02
We’ll arrange a conversation.
We’ll ask about your setup and discuss whether we’re a good fit.
- 03
Review the proposed work.
If you want to move ahead, we’ll explain the work, responsibilities, and cost before you decide.
AI at work
Your employees may
already be trying AI.
Drafting a routine document or summarizing meeting notes can be a useful place to start. Decide what business information can go into the tool and who checks the result before it’s used.
Private customer details, an inaccurate total, or a made-up fact can turn a time-saver into more work.
Questions to ask before using AIWho we help
In the office, working remotely, or a little of both.
We work with business owners, managers, and internal IT teams. Tell us how your people work and where they need help.
See who we helpBefore you get in touch
A few things you may want to know.
Have another question? Call (510) 224-4906 or send us a message.
What does Athena IT do?
We help businesses with computer problems, employee accounts, networks, online systems, and security. You can bring us in for ongoing IT support or a specific piece of work.
Can you work with our existing IT person?
Yes. We can help with day-to-day support or bring in experience for a particular project. We agree on who handles what so your employees know where to go for help.
How much does IT support cost?
The cost depends on your team, the systems you use, and the work you want us to handle. We discuss those details first and explain the proposed work and cost before you decide.
What is the Free Tech Checkup?
It’s a free initial conversation about the technology you use and the problems you want help with. We discuss where to start and whether a closer review would be useful. A technical assessment, written report, or follow-up work would be agreed separately.
Can you help us change IT providers?
Yes. We review what your current provider manages, identify the accounts and information needed for a handoff, and plan the change with you. We’ll discuss possible interruptions before making changes.
Do you support businesses outside San Francisco?
Yes. We work remotely with businesses beyond San Francisco. We discuss your time zone, support hours, and any need for on-site work before agreeing on a plan.
Will someone be available after hours?
Support hours and urgent-issue arrangements are part of your service agreement. We also agree on times for maintenance that could interrupt your team.
Can you help us use AI?
Tell us the task you want help with and the tool you’re considering. We’ll confirm whether the work fits our services before proposing anything. The questions in our AI at Work section can help you prepare.
Talk it through with us
What would you like
to work better?
Tell us what keeps coming up. We’ll help you sort out what needs attention and where to start.
Talk to our team