What's covered?
What we cover is tailored to your needs and set out in your service agreement. Options include help desk and device support, office networks and Wi-Fi, email, files and cloud apps, and IT planning, where agreed.
Managed IT in San Francisco
One accountable IT team for your people, your office, and your cloud apps.
AthenaIT is a San Francisco-based managed IT company. We help your people, look after your office network and cloud apps, and build practical protections into the IT services we agree on with you, tailored to your needs.
What AthenaIT does, in short
If IT has ended up on your office manager's to-do list, we can help take it off their plate. Your team emails us for help, and a person on our team owns the fix, across laptops, office networks, and email, files and cloud apps. We offer managed IT services in San Francisco, and IT support to San Francisco businesses, for teams in one office or across time zones, tailored to your needs and set out in your service agreement.
Sound familiar?
- The Wi-Fi keeps dropping, and nobody owns the problem.
- A new hire starts Monday, and their laptop and email aren't ready.
- The same issue keeps coming back.
- You're the one everyone asks, because you "know computers."
- You're not sure what your IT provider covers, or what costs extra.
How we work
What it's like to work with us
Email us for help.
A person on our team owns the fix.
New hires and leavers.
Tell us about new hires and leavers ahead of time, and we can set up laptops remotely and get accounts and access ready, or close them out, as agreed.
Who's on it.
We keep you updated on who's working on it and what happens next.
Plain language.
We explain what's covered, in plain language, before you sign.
Managed IT services
What we look after
What we cover is tailored to your needs and set out in your service agreement.
IT help desk & devices
Help for your people and their laptops: one place to ask, by email, and a person on our team who owns the fix.
Office networks & Wi-Fi
Internet, Wi-Fi, and office networks we can monitor, maintain, and document for you, remotely.
Email, files & cloud apps
Email, shared files, and business apps on Microsoft 365, Google Workspace, AWS, Azure, and Google Cloud, which we can set up and look after as your team changes.
IT planning & vendors
A clear plan for what to fix, buy, and change next, plus help managing your tech vendors.
How we protect
Protection, built into the IT services we agree on
We build practical protections into how we look after your laptops, network, and cloud apps, such as device updates, sign-in protection, access reviews, and backups, where agreed. What we cover is tailored to your needs and set out in your service agreement.
Examples, where agreed
- Device updates
- Sign-in protection
- Access reviews
- Backups
Help with urgent issues
We offer 24/7 monitoring and on-call response for urgent issues. Routine requests are handled during business hours. Coverage and response times are tailored to your needs and set out in your service agreement.
Switching providers
Switching? Here's how it typically works, as agreed with you:
- 1
Talk it through. Tell us what's working, what isn't, and what you need. We reply by email with next steps.
- 2
Look at your current setup. For example, through an IT health check. This is not a certification, audit, or guarantee of security.
- 3
Agree the scope. What we cover, and any added cost, is tailored to your needs and set out in your service agreement.
- 4
Hand over from your previous provider. We coordinate the handover from your previous provider, including accounts, admin access, passwords, and documentation, and we tell you who's on it and what happens next.
- 5
Get your team set up. We help your team get set up to ask us for help.
- 6
Keep reviewing. We review your IT regularly, as agreed, and plan what to fix next.
Why AthenaIT
Built for growing teams, in one office or across time zones.
- AthenaIT is a San Francisco-based managed IT company.
- Our team works across the U.S. and India.
- We support Windows, macOS, and Linux.
- One accountable IT team: a person on our team owns each fix, as part of how we work.
IT health check
Not sure where to start?
An IT health check is a conversation about how your team gets help today and what keeps interrupting work, based on what you share with us. We'll walk you through what we find, and you decide what happens next. This is not a certification, audit, or guarantee of security.
What we look at
Based on what you tell us and any documents you choose to share, we look at:
- how people get help with IT today
- what keeps interrupting work
- how new hires get set up and how access is closed out when someone leaves
- how backups and logins are set up, based on what you share with us
We don't access, scan, or test your systems as part of the health check.
See what the IT health check coversCommon questions
Frequently asked questions
Is security an add-on?
It depends on your needs. Many protections are part of the IT services we agree on with you, and some can be added. What's included, and any added cost, is set out in your service agreement.
Are you available 24/7?
Yes. We offer 24/7 monitoring and on-call response for urgent problems like outages or security alerts. Routine requests, like new accounts or software questions, are typically handled during your local business hours, Monday to Friday. If your team works across time zones, we can agree on extended or full 24/7 coverage. Your exact coverage and response times are tailored to your needs and set out in your service agreement.
What happens when our customers ask about security?
If your customers, partners, or contracts set security requirements, we help put agreed protections in place, keep them running, and help gather the documents and answers your customers ask for, where agreed. We do not certify or guarantee compliance, and your organization remains responsible for its own obligations.
Do you certify our company?
No. We do not certify or guarantee compliance. Where agreed, we can help put security controls in place and help gather the documents and answers your customers or auditors ask for. Any certification or audit is carried out by an outside auditor you choose, and your organization remains responsible for its own obligations.
What happens if we leave?
If you decide to move on, we hand over the documentation of how your IT is set up so you or your next provider can pick up from there. Notice periods and any other exit terms are set out in your service agreement.
Ready to talk?
Tell us what's not working, and we'll reply by email with next steps.
Not a client yet? Email team@athenait.ai.