Trust, Transparency, and Resilience—Built Into Everything We Do.

Your business runs on trust. Ours is built to protect it—through security, compliance, and continuous accountability. Explore our policies, controls, certifications, and incident processes that safeguard your data and keep your operations running.

Trust Philosophy

We operate with an “Always-On, Always-Accountable” approach. As a managed services provider, we embed trust into our managed IT services, managed IT operations, and managed IT support. Our culture prioritizes transparency, auditable processes, and proactive security-by-design—supported by continuous monitoring, rigorous change control, and clear reporting SLAs.

Data Security & Infrastructure Integrity

Encryption: We apply encryption in transit (TLS 1.2+) and at rest for customer data.
Access Controls: Role-based access control (RBAC), least-privilege policies, and MFA are mandatory across privileged systems.
Endpoint Security: Baseline hardening, EDR, patch orchestration, and vulnerability remediation.
Network Protection: Segmentation, IDS/IPS, and zero-trust-aligned access.
Uptime & Monitoring: 24/7 telemetry, alerting, and SLO reporting with continuous improvement loops.

Privacy & Data Governance

We align to GDPR/CCPA principles and client data-processing commitments. Personally identifiable information (PII) and confidential business data are handled under strict access policies, retention schedules, and audit trails. Data residency and vendor subprocessors are disclosed on request. Upon termination, data is exported to the client and deleted according to contract and regulatory requirements.

Certifications & Compliance Frameworks

We maintain a rigorous compliance posture validated through external audits and internal controls. Our programs align with SOC 2 Type II, HIPAA-supportive processes, and industry-standard security benchmarks. We also assess vendor risk and enforce contractual security obligations.

Incident Response & Business Continuity

Our playbook follows a clear lifecycle: Detection → Triage → Containment → Eradication → Recovery → Post-Incident Review. We provide timely client communications and root-cause analysis. Business continuity and disaster recovery plans are exercised regularly to ensure service resilience, data integrity, and rapid recovery point/time objectives (RPO/RTO).

Responsible Automation & AI Integrity

Automation is reviewed for accuracy, explainability, and access scope. We employ human-in-the-loop oversight for sensitive workflows and log automated actions for auditability. AI usage follows internal guidelines designed to protect client confidentiality and prevent unauthorized data sharing or inference.

Frequently Asked Questions

How does AthenaIT ensure data security for managed IT clients?

We combine encryption, RBAC/MFA, endpoint protection, network segmentation, and 24/7 monitoring with documented SOPs and audits.

What certifications validate Athena IT’s compliance posture?

We align with SOC 2 Type II and support HIPAA-oriented processes, supplemented by internal audits and vendor risk reviews.

How are AI and automation monitored for fairness and accuracy?

Automations are tested, versioned, and monitored. Sensitive actions require human oversight and all activity is logged.

What happens if an incident occurs?

We execute our IR lifecycle—detect, contain, eradicate, recover—and provide timely communications and RCA to stakeholders.

How can clients access real-time trust metrics?

Clients can request dashboards/reports covering uptime, ticket SLAs, patch status, and incident summaries.

How is customer data handled after contract termination?

We export client data upon request and follow contractual deletion processes with verifiable audit logs.

Where can I report a security concern?

Please use the ‘Report a Concern’ CTA on this page or email your account manager for immediate triage.