Self-service knowledge base with AI chat integration
Managed It Benefits
Key Benefits
Faster resolutions — 93% of issues solved on first contact.
Human + AI synergy — triaged by intelligent bots, resolved by real engineers.
Continuous feedback loops — every ticket logged, rated, and improved.
About Athena IT
How We Deliver
We unify your entire employee IT experience — from onboarding to offboarding — using Zoho Desk, Zoho Assist, and SalesIQ for omnichannel support.
Athena IT FAQs
Frequently Asked Questions
Still have questions? Connect with our team via the chat widget on the bottom-right. We’ll follow up within one business day, ensuring you get the answers you need.
What channels can users contact support on?
Email, portal, and phone. All tickets are tracked with SLAs and status notifications.
Do you handle onboarding?
Yes—device provisioning, accounts, MFA, and policy compliance for new hires.
How are AI and automation monitored for fairness and accuracy?
Automations are tested, versioned, and monitored. Sensitive actions require human oversight and all activity is logged.
How do you measure quality?
We track first response, resolution time, and CSAT; insights feed continuous improvement.
About Athena IT
Why Athena IT
We believe great support isn’t reactive — it’s proactive care backed by empathy and metrics.
