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Managed IT services

A real IT department, on tap. Without the headcount.

We own the day-to-day work that keeps your team productive — onboarding, devices, identity, software, and vendors — quietly and completely.

Tell us what’s broken

or call (510) 224-4906

Why teams call us

The problems we’re built to take off your plate.

  • New hires sit around without laptops.

    → Zero-touch enrollment: a laptop arrives pre-imaged, signs in with corporate identity, and is fully configured before orientation.

  • Offboarding never finishes.

    → A signed offboarding playbook executed end to end: identity revoked, device wiped, audit log produced.

  • IT spend goes up, results don't.

    → Regular license, contract, and cloud reviews — we cut the waste without breaking tools your team relies on.

  • Nobody knows what's running in our environment.

    → A complete environment baseline and version-controlled asset register delivered in the first 30 days.

What’s included

Everything you need. Nothing you don’t.

End-user support

Slack, Teams, email, phone. A senior engineer answers and owns the resolution — you always know who has it.

Identity & access

Okta, Entra, Google Workspace, JumpCloud — built right, with conditional access, MFA, SSO, and clean group policy.

Endpoint management

Mac, Windows, Linux, iOS, Android. One console, one policy, one source of truth.

Software & licensing

Procurement, deployment, license harvest, renewal calendar, and vendor consolidation.

Onboarding & offboarding

Zero-touch laptop deployment, day-one access, signed offboarding, and audit trails for every event.

Network & connectivity

Office Wi-Fi, ISP, firewall, VPN, ZTNA — opinionated and pragmatic.

How it works

A clear path. No black boxes.

  1. 01

    Listen & assess

    Discovery conversation followed by an environment audit with a written assessment of your top risks — yours to keep.

  2. 02

    Stabilize

    First 30 days: stop the bleeding — phishing exposure, missing backups, departed employees with active credentials.

  3. 03

    Operate

    Help desk live, endpoints managed, identity clean, and the new-hire pipeline humming.

  4. 04

    Improve

    Monthly executive review — we bring findings, you bring direction, and it compounds every quarter.

In practice

This is exactly what we run for clients, day to day —“Athena IT accelerated client onboarding and knocked out tool sprawl by choosing JumpCloud as their single, unified access platform.”

JumpCloud case study — read it
Common questions

Questions about managed it.

Don’t see yours? Email the team — a senior engineer answers personally.

Will you replace our internal IT team?
Usually not. Most clients keep a small internal team that we extend with coverage, project capacity, and senior advisory.

Can you support Mac, Windows, and Linux equally?
Yes. We support all three platforms and won't push a preference — we work with what your team actually wants to use.

How fast can you take over from our current MSP?
We structure transitions so help desk coverage is live well before formal cutover. The pace depends on your environment's complexity.

Do you handle hardware procurement?
Yes. We keep a small inventory of common laptop configurations for emergencies and ship direct to new hires at home.

What does monthly pricing look like?
A per-user platform fee plus a per-environment operations fee. We'll give you a clear, itemized number after a short discovery conversation.
Cybersecurity 24/7 Help Desk IT Consulting / vCIO
Ready when you are

Let’s see if managed it is the right fit.

Tell us what you’re dealing with. A senior engineer reads it and replies with where we’d start.

Tell us what’s broken

Prefer to talk? Call (510) 224-4906.

Call Email the team