What it's like to work with us

Your team emails us for help, and a person on our team owns the fix. We keep you updated on who's working on it and what happens next. What we cover is tailored to your needs and set out in your service agreement, and we explain it in plain language before you sign.

Getting help

Urgent issues

We offer 24/7 monitoring and on-call response for urgent issues. Routine requests are handled during business hours. Coverage and response times are tailored to your needs and set out in your service agreement.

New hires and leavers

Tell us about new hires and leavers ahead of time, and we can set up laptops remotely and get accounts and access ready, or close them out, as agreed.

Platforms and team

We support Windows, macOS, and Linux, and we work with Microsoft 365, Google Workspace, AWS, Azure, and Google Cloud.

Our team works across the U.S. and India.

Protection, built into the IT services we agree on

We build practical protections into how we look after your laptops, network, and cloud apps, such as device updates, sign-in protection, access reviews, and backups, where agreed. What we cover is tailored to your needs and set out in your service agreement.

How we protect your business

Switching? Here's how it typically works, as agreed with you:

  1. Talk it through. Tell us what's working, what isn't, and what you need. We reply by email with next steps.
  2. Look at your current setup. For example, through an IT health check. This is not a certification, audit, or guarantee of security.
  3. Agree the scope. What we cover, and any added cost, is tailored to your needs and set out in your service agreement.
  4. Hand over from your previous provider. We coordinate the handover from your previous provider, including accounts, admin access, passwords, and documentation, and we tell you who's on it and what happens next.
  5. Get your team set up. We help your team get set up to ask us for help.
  6. Keep reviewing. We review your IT regularly, as agreed, and plan what to fix next.

What we look after

Frequently asked questions

Are you available 24/7?

Yes. We offer 24/7 monitoring and on-call response for urgent problems like outages or security alerts. Routine requests, like new accounts or software questions, are typically handled during your local business hours, Monday to Friday. If your team works across time zones, we can agree on extended or full 24/7 coverage. Your exact coverage and response times are tailored to your needs and set out in your service agreement.

What happens if we leave?

If you decide to move on, we hand over the documentation of how your IT is set up so you or your next provider can pick up from there. Notice periods and any other exit terms are set out in your service agreement.

Talk to us about how we'd work with your team

Tell us what's not working, and we'll reply by email with next steps.

Request an IT consultation