What we cover is tailored to your needs and set out in your service agreement.
AthenaIT is a San Francisco-based managed IT company. We can give you a short, plain-language plan for what to fix, buy, and change next, and review it with you regularly. We can also manage your tech vendors and licenses, document how your IT is set up, and help when customers send you security questions.
Where agreed, this can include reviews of risks and gaps, and help answering customer security questionnaires.
A security questionnaire is the list of questions a customer sends to learn how you look after their data.
If your customers, partners, or contracts set security requirements, we help put agreed protections in place, keep them running, and help gather the documents and answers your customers ask for, where agreed. We do not certify or guarantee compliance, and your organization remains responsible for its own obligations.
An IT health check is a conversation about what's working and what to look at first, based on what you share with us. We'll walk you through what we find, and you decide what happens next. This is not a certification, audit, or guarantee of security.
No. We do not certify or guarantee compliance. Where agreed, we can help put security controls in place and help gather the documents and answers your customers or auditors ask for. Any certification or audit is carried out by an outside auditor you choose, and your organization remains responsible for its own obligations.
It depends on your needs. Many protections are part of the IT services we agree on with you, and some can be added. What's included, and any added cost, is set out in your service agreement.
If you decide to move on, we hand over the documentation of how your IT is set up so you or your next provider can pick up from there. Notice periods and any other exit terms are set out in your service agreement.
Tell us what's not working, and we'll reply by email with next steps.
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Related: IT help desk & devices · Office networks & Wi-Fi · Email, files & cloud apps