IT support and help desk

What we cover is tailored to your needs and set out in your service agreement.

AthenaIT offers IT support in San Francisco and for teams across time zones. Your people email us for help with laptops, software, printers, and accounts, and a person on our team owns the fix. We can also get new hires ready before they start and close out access when someone leaves.

What it can cover

Help requests by email. One place for your team to ask, instead of going to your office manager.
Laptops and desktops. We support Windows, macOS, and Linux.
New hires and leavers. Getting new hires set up, and closing out access when someone leaves, with enough notice.
Day-to-day problems. Software, printer, and "it's slow" problems, with a focus on finding and fixing the root cause.
Urgent issues. We offer 24/7 monitoring and on-call response for urgent issues. Routine requests are handled during business hours. Coverage and response times are tailored to your needs and set out in your service agreement.

What it's like day to day

Email us for help. A person on our team owns the fix.
New hires and leavers. Tell us about new hires and leavers ahead of time, and we can set up laptops remotely and get accounts and access ready, or close them out, as agreed.
Who's on it. We keep you updated on who's working on it and what happens next.

If you're comparing managed IT services in San Francisco, ask each provider where your team goes for help and who owns the fix.

How we help protect your team's laptops

Where agreed, this can include device updates, device protection, and removing access when someone leaves.

Device updates are the fixes software makers release for known problems. Device protection is software that watches for harmful programs on a laptop.

How we protect your business

Not sure where to start?

An IT health check looks at how your team gets help today, based on what you share with us. We'll walk you through what we find, and you decide what happens next. This is not a certification, audit, or guarantee of security.

Frequently asked questions

Are you available 24/7?

Yes. We offer 24/7 monitoring and on-call response for urgent problems like outages or security alerts. Routine requests, like new accounts or software questions, are typically handled during your local business hours, Monday to Friday. If your team works across time zones, we can agree on extended or full 24/7 coverage. Your exact coverage and response times are tailored to your needs and set out in your service agreement.

What happens if we leave?

If you decide to move on, we hand over the documentation of how your IT is set up so you or your next provider can pick up from there. Notice periods and any other exit terms are set out in your service agreement.

Talk to us about IT support

Tell us what's not working, and we'll reply by email with next steps.

Request an IT consultation

See all our managed IT services