What we cover is tailored to your needs and set out in your service agreement.
AthenaIT can monitor, maintain, and document your office internet, Wi-Fi, and network equipment in San Francisco for you, remotely. When the Wi-Fi keeps dropping, a person on our team can own the problem, including the calls with your internet provider, as agreed. We can also look after more than one office, and home and remote setups.
Where agreed, this can include firewall settings, Wi-Fi access settings, and network monitoring.
Wi-Fi access settings control who can join which network, for example keeping guests off the network your team uses. Network monitoring means we watch your equipment for problems.
An IT health check is a conversation about what keeps interrupting work, based on what you share with us. We'll walk you through what we find, and you decide what happens next. This is not a certification, audit, or guarantee of security.
Yes. We offer 24/7 monitoring and on-call response for urgent problems like outages or security alerts. Routine requests, like new accounts or software questions, are typically handled during your local business hours, Monday to Friday. If your team works across time zones, we can agree on extended or full 24/7 coverage. Your exact coverage and response times are tailored to your needs and set out in your service agreement.
Tell us what's not working, and we'll reply by email with next steps.
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