We've spent a decade listening to the same conversation: smart leaders, frustrated by their IT partner, looking for a real one. Here's what we hear, and what we put in our contracts.
We hear the same six things from companies that switch to us. So we wrote them down. If your current partner can't say all six, we should probably talk.
No tier-1 script monkeys. The engineer who picks up your call has been doing this for 8+ years. Most of our team came from the other side of the table — running IT or security at the kinds of companies we now serve.
No "Bronze / Silver / Gold" packages. We build a quote against your actual environment, headcount, compliance regime, and roadmap. If you don't need a service, we don't bill for it.
Most MSPs have a 24-page contract that is essentially "we'll try our best." Ours is two pages. With financial credits when we miss our SLAs. Our average credit issued in 2025: $0.
A real human, not an answering service, picks up at 3 AM. Follow-the-sun coverage from teams in San Francisco, Dublin, and Singapore. Your incident is somebody's 10 AM, always.
We don't treat SOC 2, ISO 27001, HIPAA, or CMMC as projects. We build environments that produce evidence as they run. Your auditor gets a clean PDF. You get on with your day.
30-day notice. Full export of every config, document, runbook, and credential. We'll even hand-walk your next provider through your environment. We've only ever done it twice. We hope to keep that streak.
We don't trash-talk other providers. But we hear the same patterns from the companies that switch to us. Here they are, in writing.
A 30-minute discovery call. A short, written assessment of your three highest-impact gaps — ranked by risk and by ROI. Yours to keep, even if we never work together.
No upsell. No pressure. We do this because half the time clients realize they have an internal solution. The other half they call us back six months later. Both are good outcomes.
Book the assessmentA 30-minute conversation. Zero pressure. Walk away with a written assessment of your top 3 IT and security risks — yours to keep, even if we never work together.
