San Francisco
- Response
- Our home base. Same engineers on every ticket.
- Coverage
- SoMa, Financial District, Mission, Dogpatch, Presidio, Bayview, Sunset.
- Typical client
- 15–80 person SaaS, healthcare, and professional services teams.
Based in San Francisco
IT support for San Francisco businesses —
IT support for San Francisco businesses —
same-day, senior, always reachable.
We are headquartered in San Francisco, working alongside Bay Area founders and finance leaders since 2014. When something is on fire, you reach a senior engineer fast, not a ticket queue.
4.9 / 5 from 200+ engineers & founders
SOC 2 Type II · ISO 27001 ready
Avg human response: < 30 min
We cover the whole Bay
Four zones. One playbook. Same engineers every time.
Our response targets are tight because we keep our team small and Bay Area-focused. Same engineers for your team, ticket after ticket.
Peninsula
- Response
- Same-day senior support. Remote-first by design.
- Coverage
- South SF, San Mateo, Burlingame, Redwood City, Menlo Park, Palo Alto.
- Typical client
- Series A/B SaaS, biotech R&D, family offices.
South Bay
- Response
- Identity, devices, and help desk · centrally managed.
- Coverage
- Mountain View, Sunnyvale, Santa Clara, Cupertino, San Jose.
- Typical client
- Mid-stage tech, hardware, multi-site engineering teams.
East Bay
- Response
- 24/7 remote help desk · real, senior humans.
- Coverage
- Oakland, Berkeley, Emeryville, Alameda, Walnut Creek, Concord.
- Typical client
- Hybrid teams, manufacturing-adjacent, healthcare practices.
What we cover
All services → A complete IT department, on tap. Tailored to your shape.
Pick the services you need today. Add the ones you'll need next quarter. Drop the ones you don't. Our contracts flex with you — because one size has never fit anyone.
Managed IT
Day-to-day IT, fully owned. Onboarding, offboarding, asset lifecycle, software, MDM — handled, audited, documented.
- Zero-touch laptop deployment
- Asset & lifecycle management
- Software & license rationalization
- Monthly executive review
Explore managed it
Cybersecurity
Detection, response, identity, and a 24/7 SOC that actually pages a human. Aligned to NIST CSF, SOC 2, ISO 27001, HIPAA-aligned.
- Managed EDR + MDR
- Identity, SSO, MFA, conditional access
- Phishing simulation & training
- Incident response retainer
Explore cybersecurity
Cloud & Infrastructure
AWS, Azure, GCP, M365, Google Workspace — built right, monitored continuously, optimized monthly.
- Landing zones & guardrails
- FinOps cost reviews
- 24/7 cloud monitoring
- Migration without drama
Explore cloud & infrastructure
24/7 Help Desk
A senior engineer answers, on every channel, every night and every weekend. Average human response time: under 30 minutes.
- Slack, Teams, email, phone
- Follow-the-sun coverage
- Published SLAs with credits
- No tier-1 script monkeys
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Backup & Recovery
Tested, immutable, recoverable. Including the SaaS systems your last MSP forgot — Microsoft 365, Google Workspace, GitHub, Salesforce.
- 3-2-1-1-0 strategy
- Immutable cloud copies
- Quarterly recovery drills
- Ransomware-ready playbooks
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IT Consulting & vCIO
A fractional CIO who actually answers the phone. Strategy, board reporting, audits, M&A diligence — without the consulting markup.
- Fractional CIO / CISO
- Board & investor reporting
- M&A IT diligence
- Compliance roadmaps
Explore it consulting & vcio
Multi-Location & Global
One partner, one playbook, every office. From a 2-city startup to a 25-country enterprise — IT that travels.
- Follow-the-sun help desk
- Global procurement & shipping
- Local-language support
- Country-by-country compliance
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San Francisco FAQ
The questions Bay Area teams actually ask.
Don't see yours? Ask us anything — we answer real emails personally.
Do you only support businesses in San Francisco proper?
No. We cover the entire Bay Area — SF, Peninsula, South Bay, and East Bay. We're SF-headquartered and Bay Area-focused.
How fast does a real person reply in SF?
Within 30 minutes on average during business hours. Outside business hours our 24/7 remote help desk picks up — every channel, every night, every weekend. No tier-1 layer, no offshore answering service.
We're a remote-first SF startup with employees in other cities. Can you still help?
Yes. Most of our SF clients have hybrid or fully remote teams. We ship pre-imaged laptops, manage identity centrally, and run a 24/7 remote help desk staffed by senior engineers.
Do you work with venture-backed SF startups specifically?
We work with a lot of them. We've taken startups from 5 employees to 500 without a re-platform, and we've passed SOC 2 Type II with SaaS clients in as little as 11 weeks.
We have a healthcare practice in the Bay Area. Are you HIPAA-aligned?
Yes. We design HIPAA-aligned environments, sign BAAs, and produce evidence as we run — your auditor gets a clean PDF, you get on with your day.
Where in SF is your office?
2261 Market St, STE 85291, San Francisco, CA 94114. Happy to meet over Zoom or a quick call — coffee on either side of town also works.
San Francisco HQ
We're a 20-minute ride away.
Athena IT, 2261 Market St STE 85291, San Francisco, CA 94114. The fastest way to find out if we are a fit is a 30-minute conversation. We'll write up your top three IT and security risks and email them to you whether you hire us or not.